Basically, what is happening is excel randomly freezes, but does not receive the 'Excel is not responding' notification. This started happening right after we moved to Windows 10 Enterprise on Office 2013 32 bit (MLF versions of office) and so we upgraded to Office 2016 64 bit in hopes that this would solve the problem. There are currently three of us who are experiencing this problem and we have tried several things to fix it, such as updating the computer, restarting, reinstalling Office, etc.
Just to add detail to the problem, the screen still shows all the options on the visible cells. I cannot scroll, but I can select, copy, paste, type etc, but without any of this reflecting on the visual screen (like it is all happening in the background).
I know this because I typed and copied selected cells into a specific cell and saved the file. After closing all open Excel documents and reopening that file, the data was there. This can be temporarily fixed by closing and reopening all excel documents, or by unplugging the docking station which connects two monitors, the keyboard and mouse, and the ethernet network cable to the computer via USB 3.0. Also, we all have open SQL server 2014, Outlook 2016, Personal Communications iSeries 5.8, Skype for Business 2016, a citrix client running Dynamics AX 2012, and several instances of excel whenever the problem happens. Google drive for mac is going away. It seems to happen when a lot of processing power is dedicated to a built in query in excel or a large excel file is opened. Computer details: Windows 10 64 bit with 64 bit Office 2016 on Lenovo ThinkPad T440s and T450s, with Lenovo DU9019D1 docking station with dual monitors.
Hi, Based on your description, when you tied to copy, paste or type in Excel, Excel didn't display behavior for these steps and sometimes it freeze. You can close and reopen Excel file, you will find the steps (copy, paste, type etc.) had been done in Excel. This issue is random for Office 2013 and Office 2016 in Windows 10. Is my understanding correct? I want to ask you several questions about this issue. • Did this issue only appear in Excel? Did you also find the same issue in Word, Outlook etc.?
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• Did you install the latest updates for Office? • Did you install third-party add-ins in your computer? First I suggest you install the latest updates for Office and Windows in your environment. As you said you're using Windows 10 system, there is an app Cortana Voice in Windows 10. This app may cause Excel performance slow, you can try to disable this App and check the result. Then you can try to open Excel in safe mode, but your problem is random.